Virtual Phone Numbers

Virtual phone numbers connect calls to your existing phone lines. Businesses use virtual phone numbers to establish toll-free and local numbers worldwide at low cost, with no extra hardware, making it easy for their customers and employees to get in touch. As there's no hardware, virtual phone numbers are considered 'cloud-based.' You can manage everything in an online Control Center, where you can determine how and where calls are routed. This may be a simple 'ring-to number’ but can include rules based on the time of day and availability of your customer representatives. You can also establish interactive voice menus and set voicemail and auto-attendant rules.

The cost of a virtual number depends on several factors, including number type (national, international, toll-free), number location, and the pricing option you choose. Tollfreeforwarding.com offers pay-as-you-go plans for those who need a minimal number of minutes each month, and a range of minutes-included plans if you expect to use a certain number of minutes each month. Pricing also varies depending on monthly or annual billing.

Virtual numbers from Tollfreeforwarding.com come equipped with a range of advanced features at no extra cost, with the exception of call recording. If you wish to add call recording to your plan, you may do so for an additional monthly fee of $7/mo plus ¢3 per minute. Long-term storage for recorded calls can also be added for ¢3 per minute per month.

All plans are available to be billed monthly or annually. Long-term contracts are not required, and you can cancel your plan at any time. More information about our plans can be found here.

Many virtual numbers come with a free trial that lets you test out your new number for a specified duration before being charged. The availability of the free trial depends on several factors, including number type, location, as well as the plan you wish to sign up for. For some enrollees, the free trial will be offered automatically. Some applicants may be asked to verify their email addresses and have their request approved before the free trial is offered. You will need to enter your payment details during the trial period in order to secure the number beyond the end of the trial period. Once the trial period has ended, your payment details will be billed automatically per the plan you’ve signed up for.

Number type, location, as well as the plan you wish to sign up for all determine the duration of the free trial. Free trials start at US$5/five days (whichever expires first). Additional time and credit may be extended depending on client need. More information about our plans can be found here.

Generally, getting started with a virtual number is easy and takes just a few minutes. To get started, select the number location and number type you wish to purchase. Then, one of our dedicated customer support representatives will take care of the setup. This takes a few minutes, except when a country’s laws require additional documentation and verification steps, which our customer support staff will work with you to provide. If the number type you wish to purchase is not currently available, your support representative will work with you to find a temporary alternative and place your number on hold until it is available again. More information about our numbers can be found here.

Once your virtual number is set up, you can begin fielding calls to your new number immediately. If you wish to make any changes to your number, such as adding or removing a line, it can be done easily from the online dashboard. Moreover, our support staff is available 24/7, seven days a week, should you require assistance.

We don’t require you to sign any long-term contracts, so you can cancel your service at any time. To cancel, please contact our billing department. You can find your local contact number on the contact page. You can also contact our billing department via email at Billing@TollFreeForwarding.com, and a service representative will get in contact with you to process your cancellation.