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Toll free and local numbers in 120 countriesStart receiving calls in 3 minutesNo set-up fees and cancel anytimeRated Excellent on TrustpilotFind answers to most any question you may have or ask us a question about any of our products or services.
TollFreeForwarding.com specializes in providing international toll free and local phone numbers in more than 100 countries and connecting millions of international calls every month across our vast and robust phone network. Our phone numbers come with smart features such as a hosted PBX with unlimited extensions, voicemail, fax, time/day call routing, sequential ringing and simultaneous ringing.
Calling a business located in a different country can be challenging for your potential and existing customers. TollFreeForwarding.com can provide your business with a phone number in 120+ countries and 1000+ cities that routes calls to your existing phone number. Having a locally recognized phone number makes your international customer more likely to call your business. Your new phone number from TollFreeForwarding.com can instantly expand your business to international markets.
TollFreeForwarding.com offers three types of phone numbers:
We have phone numbers in 120+ countries and 1000+ cities. Click here to view our growing phone number inventory.
The only way your customers will know you're somewhere else is if you tell them. We even offer international ringback tones for added authenticity.
Yes, if it's an available US toll-free number. Contact Us for assistance.
Yes. We can quickly transfer your toll-free phone numbers so you don't miss any calls. Contact us about transferring (or porting) your existing phone numbers.
Yes, after you have paid for service on that number for 90 days, you can port any number to the carrier of your choosing. Be sure to notify us after the transfer is complete to ensure we stop billing you for that number; we are not always notified when numbers are transferred away.
No. You can cancel at anytime.
As many phone numbers as you need. Activate new numbers instantly whenever you need more.
The cost of a virtual number depends on several factors, including number type (national, international, toll-free), number location, and the pricing option you choose. Tollfreeforwarding.com offers pay-as-you-go plans for those who need a minimal number of minutes each month, and a range of minutes-included plans if you expect to use a certain number of minutes each month. Pricing also varies depending on monthly or annual billing.
Virtual numbers from Tollfreeforwarding.com come equipped with a range of advanced features at no extra cost, with the exception of call recording. If you wish to add call recording to your plan, you may do so for an additional monthly fee of $7/mo plus ¢3 per minute. Long-term storage for recorded calls can also be added for ¢3 per minute per month.
All plans are available to be billed monthly or annually. Long-term contracts are not required, and you can cancel your plan at any time. More information about our plans can be found here.
Many virtual numbers come with a free trial that lets you test out your new number for a specified duration before being charged. The availability of the free trial depends on several factors, including number type, location, as well as the plan you wish to sign up for. For some enrollees, the free trial will be offered automatically. Some applicants may be asked to verify their email addresses and have their request approved before the free trial is offered. You will need to enter your payment details during the trial period in order to secure the number beyond the end of the trial period. Once the trial period has ended, your payment details will be billed automatically per the plan you’ve signed up for.
Number type, location, as well as the plan you wish to sign up for all determine the duration of the free trial. Free trials start at US$5/five days (whichever expires first). Additional time and credit may be extended depending on client need. More information about our plans can be found here.
Generally, getting started with a virtual number is easy and takes just a few minutes. To get started, select the number location and number type you wish to purchase. Then, one of our dedicated customer support representatives will take care of the setup. This takes a few minutes, except when a country’s laws require additional documentation and verification steps, which our customer support staff will work with you to provide. If the number type you wish to purchase is not currently available, your support representative will work with you to find a temporary alternative and place your number on hold until it is available again. More information about our numbers can be found here.
Once your virtual number is set up, you can begin fielding calls to your new number immediately. If you wish to make any changes to your number, such as adding or removing a line, it can be done easily from the online dashboard. Moreover, our support staff is available 24/7, seven days a week, should you require assistance.
We don’t require you to sign any long-term contracts, so you can cancel your service at any time. To cancel, please contact our billing department. You can find your local contact number on the contact page. You can also contact our billing department via email at [email protected], and a service representative will get in contact with you to process your cancellation.
Yes. You can route calls to multiple phones using simultaneous or sequential ringing.
Simultaneous ringing routes calls to multiple phones at the same time. When the call is answered, ringing on all other phones stops.
Sequential ringing routes a call to different phones in a pre-determined order. Once the call is answered, the sequence stops. For instance, you might set up a sequence to ring your office phone first, then your mobile phone, then your home phone. Or you might have a larger application, such as different phones within a call center.
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Yes. For instance, you could set up a sequence of three phones to ring, then another three phones to ring, then another three phones.
As much as your phones can handle. Some countries limit the number of incoming calls that can be in progress at the same time.
Our system allows you to set up custom voice menus that recognize telephone pad inputs or DTMF tones. This way, incoming calls go to the right department or extension. You might also hear IVR referred to as an automated attendant, voice menu, or phone tree. An example of an IVR prompt might be, "Press 1 for Sales Press 2 for Technical Support."
Time/Day call routing allows you to manage your incoming calls based on the time and day of the week. For example, during business hours you can forward your calls to your main call center and to your offshore call center or voice mail during after-hours.
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We offer several modes of failover routing. For instance, if one PSTN route fails, there are several more to back it up. You also have the ability to set backup ring-to numbers should your primary ring-to number stop working. For customers using SIP forwarding, we offer PSTN backup in case your SIP gateway experiences difficulties.
The Fax2MyEmailSM feature allows you to receive faxes without a fax machine, on the same number where you receive voice calls. Our network detects incoming faxes, converts them to a .pdf or .tiff file, and sends the file to any email address(es) you specify. PDF files can even be encrypted for security.
Our VoiceMail2MyEmailSM feature converts incoming voicemails into an audio file (.wav) that is delivered to any number of email addresses you specify. You can also access your voicemails using your Online Control Center.
We primarily route calls over PSTN , and have failover routing should any of your lines experience problems. We can also route calls to SIP with PSTN backup.
Yes. We support G.711 μ-Law and G.729, and can support almost all other codecs in special circumstances.
Yes and no. No, TollFreeForwarding.com offers a much broader array of phone numbers, especially international toll-free. And no, because our network is designed for high-volume business accounts and doesn't require special software. But yes, in that your new phone number acts like a Skype-in number, and your existing phone number acts like a Skype-out number. The difference is in the middle - how those numbers connect.
TollFreeForwarding.com uses enterprise-grade servers - technically speaking, redundant fiber-based gigabit ethernet. So unlike Skype and Vonage, which operate on residential-level DSL or cable lines, you won't compete for bandwidth. Finally, while TollFreeForwarding.com does support VoIP calls like Skype and Vonage, we primarily route calls over PSTN phone lines in the interest of quality and reliability.
To log in to your account on TollFreeForwarding.com, follow this link https://tollfreeforwarding.com/secure/ or click on the green Login button at the top right-hand side of the website. Input your username and password to complete the login process. If you are a new user, you will first need to create an account. Information on setting up an account can be found below.
To create an account on TollFreeForwarding.com, you need to either sign-up for a free trial or purchase your desired virtual phone number via our rates page or any of our inventory pages. Here, you can learn more information about our available numbers, including the countries and the number options. Once you’ve selected your desired number, you must input the requested information and create a username and password to finish setting up your account.
If you already have an account on TollFreeForwarding.com but have forgotten your password, you can request a new one by clicking on the following link https://tollfreeforwarding.com/password. You'll be prompted to enter your username and/or email address. A password reset link will be sent to your registered email address.
Yes. Refer to our Contact Page for international phone numbers and email addresses.
Your monthly pricing is based on the type of number you choose. Refer to the Pricing page to see monthly pricing, included minutes, and additional per-minute rates. Your monthly pricing may vary depending on the number of minutes you use, and the location(s) and type of phone where you forward calls. For instance, it is less expensive to forward to a European landline than to forward to a European mobile.
If you use more than your included monthly minutes, your additional per minute rate will be based on the type of number and pricing plan you choose. Refer to the Pricing page to see additional per minute rates.
If you use over 5,000 minutes per month, please inquire about a corporate discount.
Our preferred method of payment is Visa, MasterCard, American Express, or Discover credit cards. We recommend keeping a backup credit card on file so you won't lose service when your primary credit card expires. We also accept PayPal, wire transfers, and checks; however, these payment types must be manually processed during business hours, and any payment delay could cause your service to be interrupted.
No. There are no hidden fees. Unlike our competitors, TollFreeForwarding.com includes all taxes and fees in the monthly amount shown on our Pricing Page.
Use the Online Control Center to access real-time billing and call reports, including itemized charges for each call.
No. Our billing system is paperless and accessible in your Online Control Center. Log in to view and print all billing statements and real-time calling reports.
Yes. Please refer to our Contact Page, or email [email protected].
We allow our customers to cancel anytime. To ensure your privacy and safety, please Contact Us and we will assist you with cancelling or closing your account.
Application Programming Interface. This means our software talks to your software, so you can load call records and billing records seamlessly into your back-office reporting systems.
Dial-Tone Multi-Frequency. The keys on your telephone pad each make a distinct tone, or touch-tone. Because our system can recognize DTMF tones, your callers can navigate custom voice menus (IVR) when they call into your business.
A three- to six-digit number that directs a call to a specific person or department. A caller dialing a single phone number could reach your sales department in Europe using one virtual extension, or your support center in Asia using another. Our system offers you unlimited virtual extensions.
This refers to a contingency plan should a call route fail. For instance, if one PSTN route fails, there are several more to back it up. You also have the ability to set failover ring-to numbers should your primary ring-to number stop working. For customers using SIP forwarding, we offer PSTN backup in case your SIP gateway experiences difficulties.
The Fax2MyEmailSM feature allows you to receive faxes without a fax machine, on the same number where you receive voice calls. Our network detects incoming faxes, converts them to a .pdf or .tiff file, and sends the file to any email address(es) you specify. PDF files can even be encrypted for security.
A standard phone number in the city or country of your choice that is connected on the back-end to our international network. When a caller dials the number locally, the call is sent to any destination telephone in the world. You might also hear an international phone line referred to as a virtual number or smart number.
Interactive Voice Response. Our system allows you to set up custom voice menus that recognize keypad inputs. This way, incoming calls go to the right department or extension. You might also hear IVR referred to as an automated attendant, voice menu, or phone tree. An example of an IVR prompt might be, "Press 1 for accounting."
The Online Control Center is our secure Web site that allows you to manage your phone numbers, set up or change call rules, change your payment options, access call records, and even record your own menu greetings. The Online Control Center is also known as your Account Overview.
The origination or inbound leg of a call is how the call is initiated. Once a call is originated, it is sent via PSTN or SIP/VoIP to what is known as the termination leg, or endpoint. A call may originate in PSTN, and terminate in SIP/VoIP, or vice versa.
Private Branch Exchange. It refers to the telephone system that handles the inbound and outbound calling, extensions, voicemail, fax and other telecom services for a particular office. A virtual (or hosted) PBX offers these services via PSTN and/or the Internet rather than through the use of expensive on-site hardware.
Public Switched Telephone Network. This refers to the world's public circuit-switched telephone networks. It is the traditional route for calls to be delivered, versus newer technologies such as VoIP.
A RespOrg is an industry contraction for Responsible Organization. A RespOrg is a company that administers and is responsible for individual toll-free numbers in the US and Canada, including the 800, 888, 866, and 877 prefixes.
A ring-to number, or destination number, is where you want calls to be answered. A ring-to can be any existing mobile phone, landline, SIP device, or PBX. We usually refer to your ring-to number as your existing phone number.
The ringback tone is what the caller hears while waiting for a call to be answered. Because ringback tones vary from country to country, our system offers authentic ringback tones. Callers will not realize their calls are being answered out-of-country unless you tell them.
Sequential ringing routes a call to different phones in a pre-determined order. Once the call is answered, the sequence stops. For instance, you might set up a sequence to ring your office phone first, then your mobile phone, then your home phone. Or you might have a larger application, such as different phones within a call center.
A one-digit keypad response to an IVR (voice menu). You can customize rules for each keypad digit, such as forward calls or send to voicemail. Shortcuts are one digit, while extensions or virtual extensions are three to six digits.
Calls may be routed to up to 15 phones at the same time. Once the call is answered, ringing on all other phones stops.
Session Initiation Protocol. This term refers to enterprise-grade VoIP, where calls are routed via the Internet rather than the traditional global PSTN.
The termination leg of a call is how the call reaches its dialed party. A call may originate in PSTN, and terminate in SIP/VoIP, or vice versa.
Call rules that you set up based on the time of day or day of the week a call comes in. For example, you might want to send calls to your call center during business hours and straight to voicemail at all other times. Or you might route calls to a different call center on the weekends.
Despite its name, a virtual number is a real telephone number. When a caller dials your virtual number, the call is sent transparently to any destination (or ring-to) telephone in the world. Other names for a virtual number are smart number and international phone line.
Our VoiceMail2MyEmailSM feature converts incoming voicemails into an audio file (.wav) that is delivered to any number of email addresses you specify. You can also access your voicemails using your Online Control Center.
Voice Over Internet Protocol. Refers to routing calls via the Internet rather than the traditional global PSTN. Enterprise-level VoIP is known as SIP.
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