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What is a Softphone?


Businesswoman using a headset to speak on the phone

From customer service centers to sales, one thing communication-based organizations need to run smoothly is an effective phone system.   If you’ve looked into phone systems for businesses, you’ve...

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How to Reduce Abandoned Calls in Call Centers


In call centers, abandon rates are a strong indicator of customer dissatisfaction. Whether it be a sale or technical support, if customers are calling your number, they require a...

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