Blog

  The way we work is changing. The quality of collaboration products and rise of internet connectivity means more and more businesses are introducing remote working options for their...

For businesses, securing customers for one–off purchases has never been enough. Today, as the world continues to deal with the ongoing effects of the global pandemic, that statement has...

From customer service centers to sales, one thing communication-based organizations need to run smoothly is an effective phone system.   If you’ve looked into phone systems for businesses, you’ve...

In call centers, abandon rates are a strong indicator of customer dissatisfaction. Whether it be a sale or technical support, if customers are calling your number, they require a...

Phone number portability was instituted by the FCC in 1993. It granted ownership of a toll free phone number to the company who uses the number, not the telephone service...