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Call analytics is the collection, measurement, and analysis of phone call data. In marketing, call analytics is a great way to measure the reach of your business or a...

Whether you’ve expanded your reach with international toll free numbers or have international colleagues or clients, if you’re part of an international workplace you’ve probably encountered some words and...

Call center agents have a stressful job. It can be time-consuming, frustrating, and emotionally draining. As someone who has been in their position, you will be all too aware...

Sales is a tough, competitive field. To stand out from your competitors and make the sales, you need a considered approach that’s proven to deliver success. In this piece,...

Whether you work in telemarketing, customer service, recruitment, or just want excellent call quality when having a team meeting, one piece of equipment is essential – a VOIP headset.   From what to...