Blog

  Working from the comfort of your own home definitely brings its advantages. It cuts out the commute, brings more flexibility, and is generally a more relaxing experience. However,...

  The way we work is changing. The quality of collaboration products and rise of internet connectivity means more and more businesses are introducing remote working options for their...

  Internet technology has truly revolutionized the way we communicate – all thanks to Voice over Internet Protocol, or VoIP. Every day consumers use VOIP technology to speak to...

  Call centers are some of the most challenging environments in the modern workplace. But with challenge comes great rewards, satisfaction and a sense of fulfillment from a job...

  As a manager, it’s your role to improve the performance of your team. Of all workplace environments, the call center may be the hardest to bring about greater...