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In call centers, abandon rates are a strong indicator of customer dissatisfaction. Whether it be a sale or technical support, if customers are calling your number, they require a...

Phone number portability was instituted by the FCC in 1993. It granted ownership of a toll free phone number to the company who uses the number, not the telephone service...

Do you need a virtual phone service for your business? Here we look into the key differences between toll free and local numbers.   As mobile phones and other smart devices...

America and Britain have a huge number of things in common, from popular culture to the language we speak. But how similar are we when it comes to work...

Call analytics is the collection, measurement, and analysis of phone call data. In marketing, call analytics is a great way to measure the reach of your business or a...