Auto Attendant

An auto attendant helps you route calls exactly where they need to go. With our virtual auto attendant, you can create your own IVR voice menu and set up an automated system to guide callers to the correct department. With an auto attendant phone, customers can reach the people they need quickly and easily, freeing up your call center staff to resolve more queries.

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What is Auto Attendant?

A digital auto attendant is a virtual phone feature that answers calls for you. Think of it as your own virtual receptionist, directing customers to the department and staff they need for their query. You can set up custom voice menu for your business auto attendant, based on the structure and departments of your business, meaning customers calling your number can interact with your auto attendant to be transferred to the department they need. For example, "press 1 for sales, 2 for customer support". Call flows are more efficient for customers, and your staff aren't wasting time transferring calls - win-win.

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How Can an Auto Attendant Phone Help Your Business?

It can be frustrating for both customers and staff to repeatedly transfer calls or be placed on hold when trying to find the correct department to deal with an issue. A virtual auto attendant takes away this frustration and minimizes hold times, so the first voice customers hear is the one they need. Your business saves vital time and money, while calls are much more efficient for customers and staff. With a TollFreeForwarding.com auto attendant, you can set up an Interactive Response System tailored to your business. With custom greetings, you can create a calling experience that aligns with your brand and satisfies your customers.

Benefits of Auto Attendant

  • Minimize hold times
  • Connect to the right department with intuitive menus
  • Set up custom greetings
  • Improve customer satisfaction
  • Forward calls to any location
  • Available with a virtual number

Why Choose TollFreeForwarding.com?

A virtual auto attendant with TollFreeForwarding.com helps to streamline your customer calls and increase efficiency. When you sign up for our service, you can enjoy several additional benefits. Our calls work through Cloud PBX, meaning they can be transferred to any location. We cycle through a range of carriers for every call to select the highest quality connection, so you can experience crystal clear calls every time.

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How It Works - 3 Simple Steps

1
Choose Your Number

Select a local, national or toll-free number from our vast inventory

2
Activate

Let us handle the sign-up - it takes just 3 minutes

3
Receive Calls

Immediately start receiving calls and servicing your customers

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Auto Attendant FAQs

  • You can get a digital auto attendant feature when you sign up for a virtual phone number with us. We have phone numbers in over 100 countries, to help businesses and customers communicate seamlessly. To get started, browse our virtual phone number directory. Once your new number is set up, you can manage features such as auto attendant on your intuitive virtual dashboard.

  • Yes! Our auto attendant feature is designed to be fully customized around you and your business. You can record a custom greeting, so customers calling your number are instantly greeted in an on-brand manner. You can also customize the IVR options available to suit your company departments and structure.

  • Auto attendant is free with your virtual number. Our call forwarding packages come in a range of different sizes so you can select the option that works best for your business needs. You can see our pricing page for more information, or call our customer support team, who will be more than happy to talk you through the options available to you.

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