All posts in category "Customer Service Professionals"

If you’ve had to call in to a customer service line over the past year or two, then you probably had the displeasure of being placed on hold—likely for...

We are officially doing business in an era of big data. Companies in all industries are collecting and analyzing massive amounts of information about their customer base. Organizations collect...

Dealing with angry customers can be a frustrating experience, but taking the bait and expressing your own anger in return can result in a bad reputation for your company,...

If you’ve ever worked in a customer-facing role, you know it’s not all smooth sailing. No matter how much you want or try to help a customer, there are...

Customer service – it really can make or break your business.   Our recent survey found that customer service is the key driver when it comes to securing and maintaining...