All posts in category "Customer Service Professionals"

If you’ve ever worked in a customer-facing role, you know it’s not all smooth sailing. No matter how much you want or try to help a customer, there are...

Customer service – it really can make or break your business.   Our recent survey found that customer service is the key driver when it comes to securing and maintaining...

TollFreeForwarding.com have revealed findings from a nationwide study of 2,000 US adults which found that 75% of people believe that businesses need to do more to ensure that customer’s...

We are officially doing business in an era of  big data. Companies in all industries are collecting and analyzing massive amounts of information about their customer base. Just how...

Dealing with angry customers can be a frustrating experience, but rising to the bait and expressing your own anger in return can result in a bad reputation for your...