All posts in category "Call Center"

  Call centers are some of the most challenging environments in the modern workplace. But with challenge comes great rewards, satisfaction and a sense of fulfillment from a job...

  As a manager, it’s your role to improve the performance of your team. Of all workplace environments, the call center may be the hardest to bring about greater...

Have you ever met someone with a distinctive accent and found yourself lingering on their every word? Whether it’s the French twang from the language of love, the Southern...

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there...

Retaining and motivating staff: a 5-point guide for HR professionals   To Download the PDF version please click here   Acquiring and then retaining the most capable and competent...