All posts in category "Call Center"

If you’ve ever worked in a customer-facing role, you know it’s not all smooth sailing. No matter how much you want or try to help a customer, there are...

Call center agents have a stressful job. It can be time-consuming, frustrating, and emotionally draining. As someone who has been in their position, you will be all too aware...

It doesn’t take a business-minded savant to figure out that good customer service is one of the pillars of operating an effective business. Providing a valuable customer experience goes...

From customer service centers to sales, one thing communication-based organizations need to run smoothly is an effective phone system.   If you’ve looked into phone systems for businesses, you’ve...

In call centers, abandon rates are a strong indicator of customer dissatisfaction. Whether it be a sale or technical support, if customers are calling your number, they require a...