All posts in category "Call Center"

The United States represents one of the largest consumer markets in the world. As such, the country is an attractive option for foreign companies looking to expand their customer...

Security is an ongoing cycle of a proverbial bigger bullet versus tougher armor. The perpetual cat and mouse game is not just true of security in the conventional means...

If you’ve ever worked in a customer-facing role, you know it’s not all smooth sailing. No matter how much you want or try to help a customer, there are...

Call center agents have a stressful job. It can be time-consuming, frustrating, and emotionally draining. As someone who has been in their position, you will be all too aware...

From customer service centers to sales, one thing communication-based organizations need to run smoothly is an effective phone system.   If you’ve looked into phone systems for businesses, you’ve...