All posts in category "Call Center"

Have you ever met someone with a distinctive accent and found yourself lingering on their every word? Whether it’s the French twang from the language of love, the Southern...

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there...

Retaining and motivating staff: a 5-point guide for HR professionals   To Download the PDF version please click here   Acquiring and then retaining the most capable and competent...

In our hyper-connected world, many customers find it much easier to blast a Twitter or Facebook rant than pick up a phone and call a company when they have...