All posts in category "Customer Service Professionals"

Customer service – it really can make or break your business.   Our recent survey found that customer service is the key driver when it comes to securing and maintaining...

TollFreeForwarding.com have revealed findings from a nationwide study of 2,000 US adults which found that 75% of people believe that businesses need to do more to ensure that customer’s...

What made you decide to write your first book on telecommunications: Telecom for Dummies?    I was responsible for training all of the new employees at TMC Communications, and...