All posts in category "Call Center"

In call centers, abandon rates are a strong indicator of customer dissatisfaction. Whether it be a sale or technical support, if customers are calling your number, they require a...

Sales is a tough, competitive field. To stand out from your competitors and make the sales, you need a considered approach that’s proven to deliver success. In this piece,...

  Call centers are some of the most challenging environments in the modern workplace. But with challenge comes great rewards, satisfaction and a sense of fulfillment from a job...

  As a manager, it’s your role to improve the performance of your team. Of all workplace environments, the call center may be the hardest to bring about greater...

Have you ever met someone with a distinctive accent and found yourself lingering on their every word? Whether it’s the French twang from the language of love, the Southern...