Interactive Voice Response (IVR)

Greet your callers with a custom greeting and an intuitive Interactive Voice Response menu. Simply by pressing a number on their keypad, callers can be connected straight through to the correct department or person for their query. IVR saves your business time redirecting calls and helps increase customer satisfaction by ensuring customers aren’t left waiting for their call to be connected.

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Powerful Virtual Phone Features from

  • Fast Setup

    Receive calls in 3 minutes

  • Global Call Forwarding

    Forward calls to home, office or PBX anywhere around the world

  • 24/7 Access to Support Team

    Dedicated support team

  • Cancel Any Time

    No obligation monthly and pay as you go options

  • 100% Cloud-Based Platform

    Add, remove, and edit numbers online

  • No Setup Fees

How It Works – 3 Simple Steps

Choose Your Number

Select a local, national or toll-free number from our vast inventory


Let us handle the sign-up - it takes just 3 minutes

Receive Calls

Immediately start receiving calls and servicing your customers


See why over 20,000 customers trust TollFreeForwarding for their virtual phone number needs

Advanced Features of IVR Virtual Phone Numbers

Scheduled Forwarding

Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours.

Real Time Reporting

Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up.

Call Recording

Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time.


What is Interactive Voice Response (IVR)?

An IVR system is an Interactive Voice Response that is set up alongside your business phone number. It provides an immediate reaction to customer calls, by providing more information about your services and directing callers to the correct location, helping them get their queries answered much more efficiently. As IVR through a virtual number is based in the cloud, it allows you to forward calls to any location in the world. Not only will you be able to send calls to traditional landline telephones or your call center, but you’ll also be able to have calls forwarded to VoIP phones and even mobile devices.


How Can An IVR Phone Help Your Business?

Frustrated customers who can’t get through to sales or support staff are more likely to drop the connection – often meaning a lost sale for your business. An IVR system helps connect calls in a timely manner, taking callers directly to the department they need at the touch of a button. Our IVR systems come with custom greetings, so you can craft a calling experience that satisfies customers and saves your business time and money. If you’re an international business taking calls from all over the world, it’s also likely time differences will become an issue at some point. With virtual IVR allowing call forwarding to any location, you can ensure calls are sent to the right staff at the time the call is placed, improving efficiency and wait times across your business.


Why Choose

A virtual IVR system with helps you streamline customer communications and improve efficiency across your business. But that’s not the only great benefit that you can enjoy when you sign up for a virtual business number. Our virtual numbers are all based in the cloud, meaning you don’t need any complicated hardware to get started – and it can take as little as three minutes! Your new number also comes with a range of additional features and benefits, including time/day scheduling, call recording, and real time recording.


Frequently Asked Questions

  • You can get IVR activated alongside a virtual phone number from We have virtual numbers in over 100 countries. To get started, you can browse our virtual number inventory in the navigation.

  • An IVR system is available with a virtual number package from Our call forwarding packages come in a range of different sizes so you can adapt to your business needs. Visit our pricing page for more information, or call our friendly support team who will be more than happy to talk you through your options.

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