Voicemail to email is a service of internet telephone systems that records incoming voicemail messages and turns them into a digital sound file. That digital file is then attached to an email message that includes the date and time of the call, the length of the message, and caller ID information. The message is delivered to the email inbox of the voicemail recipient where it can be retrieved on any computer, smartphone, or tablet where email is accessible.


Voicemail to email is an easy way to bring voice messages into the Twenty-First Century. The ability to save and sort voicemail as email can help users become more productive, responsive, and efficient.


Improving Efficiency with Voicemail to Email


In the days before unified communications systems, it was necessary to place a phone call to check voicemail on the go. These were “blind” calls, as no one was ever quite sure if they had messages waiting or not. If messages were waiting, it meant dropping everything to take notes and then hope those notes were not lost.  Now that telephone and email systems are unified, incoming voicemail can be delivered directly to a user’s inbox. While they are on the go, they are notified of their new messages directly on their smartphone or other device, and they can then forward that message on to a colleague to be handled immediately.


With voicemail to email, messages can be easily sorted and prioritized. Users no longer have to listen to an entire voicemail inbox in order to retrieve a single important message, nor is there any need to keep calling a voicemail box in anticipation of a specific incoming message.


Improve Collaboration and Response Time


Voicemail to email gives employees the ability to track the handling of their voice messages, as well. When a message is “trapped” in a standard voicemail system, it can be impossible to forward a message. This can create a situation where extra work is created for everyone involved. Without the ability to forward, the voicemail recipient will waste time trying to recap the message in an email, and then possibly follow up that email with a phone call.  With voicemail to email capabilities, however, colleagues can freely share voice messages through email, which keeps processes streamlined, improves response time and increases productivity.


Controlled Playback Improves Handling


Some voice messages contain quite a bit of important information. On standard voicemail systems, it can be impossible to control playback, which often means having to sit through the same lengthy message over and over again in order to transcribe the relevant information. With voicemail to email, however, recipients can pause messages, rewind, fast forward, and skip, just as they can with any other type of digital audio file, saving them precious time and resources.


Never Lose a Voicemail Message Again


Anyone who has ever used voicemail has surely suffered the frustration and agony of accidentally deleting an important message or losing a messages to the system’s auto-delete function. Many voicemail boxes delete messages that are older than seven days, which means it’s impossible to save them for future use.  With voicemail to email, messages can be saved and cataloged as long as the user needs without fear of an accidental permanent deletion or a system deletion.


Thanks to the rise of internet telephony, many providers offer voicemail to email service as a standard option. Voicemail to email is an easy way to modernize voice messages for the smartphone era. Having a digital copy of a message provides far greater flexibility and usability, helping to improve productivity and reduce time spent – or wasted – on the phone.