All posts in category "Telecommunications"

In call centers, abandon rates are a strong indicator of customer dissatisfaction. Whether it be a sale or technical support, if customers are calling your number, they require a...

Call center agents have a stressful job. It can be time-consuming, frustrating, and emotionally draining. As someone who has been in their position, you will be all too aware...

Sales is a tough, competitive field. To stand out from your competitors and make the sales, you need a considered approach that’s proven to deliver success. In this piece,...

Read our Consumption of Communication Whitepaper here .   Technological advancements have left us awash with options when it comes to communicating in the modern age. But are we taking...

Have you ever met someone with a distinctive accent and found yourself lingering on their every word? Whether it’s the French twang from the language of love, the Southern...