All posts in category "Telecommunications"

Unlike impersonal international numbers or toll-free numbers — which people tend to associate with giant, faceless corporate behemoths — local numbers provide customers with a level of intimacy and...

SIP and VoIP are two common communication protocols. Each has their own pros and cons, and they can sometimes be used together. Here are a few basics on what...

As global businesses continue to explore the many communications options at their disposal, they are increasingly turning away from legacy telecom systems in favor of more advanced alternatives.  One...

If you’ve ever worked in a customer-facing role, you know it’s not all smooth sailing. No matter how much you want or try to help a customer, there are...

Call center agents have a stressful job. It can be time-consuming, frustrating, and emotionally draining. As someone who has been in their position, you will be all too aware...