Customer service is the heart of every thriving business. Without loyal and satisfied customers, a company has little chance of sustained success. For businesses with an international presence, providing...
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We know the stories of customer churn all too well. We’ve seen countless examples of international companies like Blackberry and Myspace expand quickly on the strength of technological innovation...
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When dealing with international clients or potential partners, understanding cultural differences can make or break deals. Did you know that in Japan, social behavior is one of the...
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Going global is a potentially critical strategy for enterprises looking to grow. With continued advances in communications and connectivity (including seamless forwarding numbers technology), the possibility of global expansion...
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At the end of 2013, telecom operators found themselves in a fairly solid position globally, having increased industry revenue to approximately $2 trillion by the end of the year...
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