Whether you purchase a local number, an international number, a toll-free number, a vanity number or a virtual number, remote call management is the name of the game. The whole point of enlisting the expertise of a forwarding service is to direct incoming calls where you want them when you want them and how you want them routed. You must also be able to maintain meticulous control over all of your settings from any computer to adapt to changing circumstances.


In order to organize call traffic on a global scale, you should make sure that your forwarding service provides the following features:


  • Sequential Dialing: With simultaneous dialing, you will choose several different numbers in advance, and incoming calls will be routed to them in order of preference. If the primary line is busy or unavailable, the call will be automatically routed to the second number, the third and so on.


  • Simultaneous Dialing: Like sequential dialing, simultaneous dialing is designed to reduce or eliminate the chance of your callers reaching a voicemail, a busy signal or an endlessly ringing line. Simultaneous dialing does this by ringing all of the predetermined numbers at the same time. When one line is answered, the others stop ringing.


  • International Ringback Tones: Like ambulance and police car sirens, the ringing you hear while you’re waiting for someone to answer when you call a different country sounds weird to us — and ours sound weird to them. International ringback tones match the correct ringing sound with the country that your number is based.


  • VoIP — or SIP — Forwarding: Session initiation protocol — or SIP — is like VoIP on steroids. VoIP systems built for enterprises, SIP networks handle calls are routed across the Internet. With this type of forwarding, you’ll get your calls whether they were placed on the traditional Public Switched Telephone Network or a web-based VoIP network.


  • Failover Routing: You want your provider to be linked to several carriers. This way, their system can automatically search for the best carrier to patch your call through. If one isn’t clear or isn’t available, their network will put your call through to the next best carrier. It will also automatically switch VoIP calls from the Internet to a traditional phone line if web-based calling is unavailable.


Other Things to Consider


Activation should be instant, and you should be able to receive calls in fewer than five minutes after you activate. Your provider should not charge an activation fee, and you should be able to test the service without any risk during a trial period. You should be able to add, remove and change numbers at any time, and all of this should be wired into your remotely activated online dashboard, which you can access anytime from your computer or mobile device. You should also, of course, get to pick whatever number you want as long as it’s available.


Obtaining national and global numbers is a good start to establishing yourself as a legitimate international business. But you must then be able to manage the incoming calls down to the time of day for each specific number. Make sure your service provider has the experience to handle any problems that may arise — and offers the free features to back it up.