When it comes to getting a new business off the ground, entrepreneurs need to maximize every single investment.  Communications systems are critical, but traditional phone lines can be costly, and in the past, new businesses were forced to saddle themselves with limited options for future growth. Cloud phone systems, on the other hand, allow businesses to remain nimble as they offer a multitude of benefits for a fraction of the cost of older systems. Rather than relying on hard-wired systems and cell phones to get the job done, savvy entrepreneurs make cloud communications a priority from day one.


One: Cost Savings


One of the biggest benefits of a cloud phone system is cost savings. Internet-based communications systems can be adopted for a fraction of the cost of traditional phone system. Cloud systems also allow for predictable budgeting. Traditional phone costs can fluctuate by hundreds or even thousands of dollars from month to month, but cloud systems give companies a much better handle on their costs. This cost savings and predictability is critical during a company’s infancy when a penny saved is truly a penny earned.


Two: Flexibility and Scalability


Every business experiences some cyclical flow in demand. During a company’s busy seasons, traditional hardline phone systems can be stretched to their limit, causing customers to experience long wait times, hold times, or even busy signals. Conversely, during slow times, companies often find themselves paying for phone lines that sit for weeks or even months without being used. Cloud phone systems allow organizations to scale their systems up or down as needed, and calls can be routed appropriately to meet demand.


For a new business just starting out, scalability is everything. Cloud systems allow companies to purchase only the space and capabilities that they need, and add on as their company grows.  Flexibility will become more important over time, as a young company settles into the natural, cyclical rhythms of doing business.


Three: Accessibility and Portability


Because cloud phone systems are not wired into the ground, companies can “take” their number wherever they go. If a company experiences rapid growth and must move their operations to a new state, they can take their telephone numbers – and their entire communications system – with them, with no disruption in service.  Calls can be temporarily routed anywhere in the world, which means that business can continue, even in the face of an emergency or natural disaster.

Individual extensions can also be routed anywhere, at any time, allowing employees to forward their desk line to their mobile or home phone while they are on the road. This type of accessibility ensures all clients, customers, vendors, and partners are attended to, even if an employee is not physically in the office.


Four: Vendor Choice


In years of yore, businesses were locked into a single telephone provider. They were stuck with their local telephone company’s exorbitant rates and notoriously poor customer service. Additionally, phone companies often required their customers purchase or rent hardware directly from them. Many times this hardware was proprietary, which made switching vendors even more expensive.


Cloud phone systems have set the corporate world free to choose their own providers. There is no proprietary hardware to purchase, and because the systems operate over the internet, there are no wires to physically tie a business to its phone system.


Five: Universal Features


When it comes to traditional phone systems, it can be difficult for small companies to adopt advanced calling features. Traditional phone companies nickel and dime their customers each feature and new service, mainly because each upgrade requires new hardware. Cloud phone systems allow small businesses to compete with global powerhouses when it comes to communications systems.  Call waiting, caller ID, call forwarding, call routing, conference calling, web conferencing, voice-to-text, IVR menus, and more are almost always standard features of cloud systems, and those features that are considered to be “add-ons” rarely break the bank.


Six: Integrated Systems Yield Big Data


We now operate in an era of big data. Organizations in both the public and private sector are collecting massive amounts of information surrounding all aspects of customer behavior. In the past, in order to collect data from customer telephone calls, companies had to rely on operators and agents to manually enter relevant information into a database. With integrated cloud phone systems, there is a reduced need for manual data collection.


Cloud phone systems can scan call recordings to mine for critical data. Throughspeech analytics and instant call transcripts, the meaning behind a customer’s call can be determined in a matter of seconds, aiding in the collection of data that will lead to improvements in products, services, and customer experience.  This is especially critical for new businesses that are looking to collect baseline data that will help chart a path for future growth.


Cloud Phone System


Cloud Phone Systems Empower SMBs


Cloud phone systems are extremely flexible and allow new enterprises to get up and running with the same features that were once only accessible to corporate giants. These communications systems can be integrated with other software to allow for maximum productivity with minimum impact on the bottom line. Cloud systems are set up so that companies pay only for what they use, and can be scaled up or down as needed. Thanks to internet-based telephone communications systems, even the leanest of startups has access to advanced functionality that allows them to do more with less.