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Archive: Mar 2014

2014 Guide to Globalizing Your Call Center


  “Going Global” is no longer limited to multi-national corporations with the resources to deploy an R&D army before establishing a presence abroad. In fact, technology and globalization have...

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Business Etiquette: Social Media


Business Etiquette Social Media

Many of us are familiar with the basics of “how to interact socially online.” However, it’s easier to inadvertently commit faux pas when using the internet work instead of...

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