“Going Global” is no longer limited to multi-national corporations with the resources to deploy an R&D army before establishing a presence abroad. In fact, technology and globalization have made it possible for businesses not only to enter new markets, but to create workflows that harness a global workforce to better serve customers.


Interestingly enough, as the technologies to automate customer service continue to advance, so does the customer’s desire for human engagement. As this infographic shows, consumers still overwhelmingly prefer to reach out to brands via live help. The solution, then, becomes not only a call center dedicated to live customer support, but a global one that can centralize your customer service while serving callers from around the world.


In the age of online reviews and social media branding, customer service can make or break businesses. Make sure yours succeeds by following the tips below!


2014 Guide to Globalizing Your Call Center

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